Please follow the below steps when your product return request has been approved for a product replacement.
- Step 1: Repackage the items in a box. You can reuse the box in which they were originally delivered.
- Step 2: Logon to your JHeaps.com, go to my orders page and enter the package size and weight details. Print the return shipping label. This would schedule a return pick up with our courier partners.
- Step 3: Paste the return shipping label onto to the package & keep it ready for shipment.
- Step 4: Deliver the package to our courier partner when they arrive to your place for pick up.
Please complete the above steps at the earliest possible. We recommend you to complete the first 3 steps within 24 hours of your return request approval for prompt replacement/refund processing. The seller after verifying the arrival of the returned items in the original condition will ship the replacement or refund the money to you.